Refund & Cancellation Policy

This policy applies to subscriptions to BizPage, operated by NEUT CRAFTS (OPC) PRIVATE LIMITED. It sits alongside our Terms of Service.

How billing works

• Plans are billed in advance for the period shown at checkout.
• Payments are processed by Razorpay. We never see or store your card details.
• All prices are in Indian Rupees. The price shown is the price you pay.

Cancelling

You may cancel at any time from your dashboard, or by emailing us at the address below. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your plan continues to the end of the period you have already paid for, and your website stays published until then.

Refunds

Fees already paid are non-refundable, because the service is delivered continuously for the period you paid for. Cancelling part-way through a month does not produce a pro-rata refund.

We will refund you in full where:

• you were charged more than once for the same period;
• you were charged after cancelling;
• a fault on our side made the service unusable for a substantial part of the period and we could not put it right;
• a refund is required by law.

Outside those cases we may still refund at our discretion — if you think your situation warrants it, write to us and explain. We would rather hear from you than have you charge back.

How to request a refund

Email neutcrafts@gmail.com from the address on your account, with the date and amount of the payment. We aim to respond within 3 working days and to complete an approved refund within 7 working days.

Approved refunds are returned to the original payment method through Razorpay. How long it then takes to appear depends on your bank or card issuer, and is usually a further 5 to 7 working days.

Failed payments

If a payment fails, your plan stays active for a short grace period while we retry. If it still cannot be collected, the subscription is suspended and your published website stops being served. Nothing is deleted — paying resumes the service with your content intact.

If money left your account but the subscription did not activate, that is a failed transaction, not a purchase. Banks usually reverse it automatically within 5 to 7 working days; if it does not reverse, contact us and we will trace it with Razorpay.

Contact

NEUT CRAFTS (OPC) PRIVATE LIMITED — neutcrafts@gmail.com
Full postal address on our Contact page.